A New BSmart Upgrade: Now Available 24/7

BSmart is BBCIncorp’s virtual assistant, developed to help clients navigate information and get answers to common questions outside conventional working hours. Since becoming part of our support experience, it has given clients another convenient way to seek information when assistance is needed.

As business schedules become less tied to traditional working hours, access to support needs to accommodate the same reality. BSmart has now been upgraded to operate continuously, allowing clients to access the chatbot whenever they need information, clarification, or guidance.

What’s new with BSmart?

BSmart is now available 24/7.

The chatbot can now be accessed at any time through the BBCIncorp website, giving you a convenient resource whenever you need to find an answer. You can use BSmart to review requirements, understand service procedures, learn more about what we offer, or gather information that can help you decide what to do next.

Its availability also extends throughout regular working hours, where BSmart complements the support provided by our customer service team. After working hours, it continues to remain accessible, allowing you to look for answers and relevant information without having to postpone your enquiry until the following business day.

By making BSmart available continuously, we are giving clients greater choice over when and how they access information, while adding another layer of flexibility to the support experience.

Start a conversation with BSmart

There is no complicated process to begin using BSmart. When you have a question about a BBCIncorp service, requirement, procedure, or other business-related matter, simply visit our website and access the chatbot to start your enquiry.

Whether you are completing a task during business hours, going through details later in the day, or need a quick answer outside your usual schedule, BSmart can assist. It can help you locate relevant information, clarify what you need to know, and work out the next step. Where a matter requires further assistance, our customer support team remains available to provide additional help.

With continuous access to BSmart, information is available 24 hours a day, 7 days a week, giving you more flexibility to manage questions around your own schedule.

Have a question? Start a conversation with BSmart anytime.