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Here are our Standard Terms for products and services eligible for a refund:

You acknowledge and agree that where refunds are issued to your Payment Method, BBCIncorp’s issuance of a refund receipt is only confirmation that BBCIncorp has submitted your refund to the Payment Method charged at the time of the original sale, and that BBCIncorp has absolutely no control over when the refund will be applied towards your Payment Method’s available balance. You further acknowledge and agree that the payment provider and/or individual issuing bank associated with your Payment Method establish and regulate the time frames for posting your refund, and that such refund posting time frames may range from five (5) business days to a full billing cycle, or longer.

I. Incorporation Services

1.1. The Client will receive a full refund of the set-up fee minus the payment gateway/ incoming fees from the original charge if the following three conditions are met:

(i) BBCIncorp is not able to incorporate the Company for the Client; AND

(ii) BBCIncorp has received all the necessary documents duly completed by the Client, including a copy of the Client’s valid identity document which has been authenticated according to the exact instructions of the Agreement conduct with regard to the exercise of due diligence and any document which BBCIncorp has requested from the Client, such as but not limited to utility bills not older than three months, his/her curriculum vitae, a bank reference letter (full documents required for incorporation as bellow); AND

(iii) The request for the refund after the payment of the incorporation fee by the Client.

1.2. The Client will receive a full refund of the set-up fee minus the payment gateway/ incoming fees from the original charge and other charges (including consulting fee and a processed part of service,…) if the following two conditions are met:

(i) The Client request for a refund unilaterally; AND

(ii) The order is not claimed and processed by relevant parties yet; or in the event that the order can be cancelled without charges by relevant parties.

II. Bank Account Opening and Support Services

2.1. The Client will receive a full refund of the Services fee minus the payment gateway/ incoming fees from the original charge if the following three conditions are met:

(i) BBCIncorp is not able to process the application for the Client to the choosed Bank(s) which is/are mentioned on supported list of BBCIncorp; AND

(ii) (ii) BBCIncorp or the Bank has received all the necessary documents duly completed by the Client, including a copy of the Client’s valid identity document which has been authenticated according to the exact instructions of the Agreement conduct with regard to the exercise of due diligence and any document which BBCIncorp has requested from the Client, such as but not limited to credit card statement, utility bills, work contract, Certificate of Incorporation or other evidence of the economic origin of the funds; AND

(iii) The request for the refund after the payment of the services by the Client.

2.2 The Client will receive a full refund of the banking support fee minus the payment gateway/ incoming fees from the original charge and other charges (including consulting fee and a processed part of service,…) if the following two conditions are met:

(i) The Client request for a refund unilaterally; AND

(ii) The order is not claimed and processed by relevant parties yet; or in the event that the order can be cancelled without charges by relevant parties.

III. Virtual Office, Telephone/Fax Services

The Client will receive a full refund of the service fee minus the payment gateway/ incoming fees from the original charge and other charges (including consulting fee and a processed part of service,…) if the following two conditions are met:

(i) The Client request for a refund unilaterally; AND

(ii) The order is not claimed and processed by relevant parties yet; or in the event that the order can be cancelled without charges by relevant parties.

IV. Other Services

For other services, we will issue a refund if we can not deliver services to you. In case services have been delivered and informed to you via email, such services payment shall not be refunded.

The Client will receive a full refund of the service fee minus the payment gateway/ incoming fees from the original charge and other charges (including consulting fee and a processed part of service,…) if the following two conditions are met:

(i) The Client request for a refund unilaterally; AND

(ii) The order is not claimed and processed by relevant parties yet; or in the event that the order can be cancelled without charges by relevant parties.

V. Contact Us

Should you have any queries regarding service quality and refund requests, please email us via: compliance@bbcincorp.com. We will do our best to support you with your queries.

You can also contact us at the following address:

BBCINCORP Limited

Registered No: 2508698 in Hong Kong.

D-U-N-S Number 664611652.

New York Office

299 Park Avenue, 6thFloor, New York, 10171

service.ny@bbcincorp.com

(+1) 92 9999 1288

Hong Kong Office

​Room 9, 4F, Beverley Commercial Centre, 87-105 Chatham road South, Tsim Sha Tsui, Kowloon, Hong Kong

service@bbcincorp.com

(+852) 8192 8666

Singapore Office

68 Circular road, #02-01 Singapore (049422), Singapore

service.sg@bbcincorp.com

(+65) 3138 1666